Your Financial Protection
We are a fully bonded Tour Operator, members of ABTA and also fully bonded ATOL holders licensed by the Civil Aviation Authority (CAA). In addition we are members of SATOA (Southern Africa Travel Organisers Association). The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 4795. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

Your Holiday Price
When making your booking you must pay a deposit of £200 per person (for certain holidays the overseas operator may demand a higher deposit - eg: rail, sea and safaris - if so you will be notified of the required deposit at the time of the booking.) The balance of the price of the your travel arrangements must be paid at least 8 weeks before departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
Due to continuing variation of airfares, tour prices will be confirmed when bookings are made. The price of your travel arrangements is subject to surcharges for increases in transportation costs such as fuel, scheduled air fares and any other airlines surcharges, which are part of the contract between the airlines (and their agents) and the tour operator. Also government action such as increases in VAT or any other Government imposed increases and currency changes in relation to an adverse currency exchange rate variation. Should you decide to cancel because of this you must exercise your right to do so in writing within 14 days from the issue date printed on the invoice.

If you change your booking
If, after our confirmation invoice has been issued, you wish to change your holiday arrangements in any way, for example your chosen departure date or accommodation, we will endeavour to meet your wishes to the best of our ability. An administration fee of £50 per alteration will be charged. You should be aware that these costs could increase considerably the closer to the departure date that the changes are made.

If you cancel your holiday
You,or any member of your party, may cancel your travel arrangements at any time.Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below. If the reason for cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Notified 56 or more days before departure-loss of deposit including any higher deposits as demanded by the overseas operators.
Notified 55-43 days before departure 40%
Notified 42-29 days before departure 60%
Notified 28-15 days before departure 90%
Notified 14-0 days before departure 100%

Alteration to arrangements whilst abroad by you
We regret that no credit or refund is possible for any unused services provided in the cost of the holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and the Company or the Company’s agents are not responsible for any extra costs that are involved or for any difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost,mislaid or destroyed travel documents which should be the subject of a claim on your own insurance.

Alteration to confirmed booking by us
It is unlikely that we will have to make any change to your holiday, but we do plan the arrangements many months in advance. Occasionally we need to make changes which we reserve the right to do at any time. Most of these changes are minor, and we will advise you or your travel agent at the earliest possible date. When a major change occurs (such as alteration of your outward/return flights by more than 12 hours, reduction in the standard of accommodation) provided it does not arise from circumstances amounting to force majeure you will have the choice of either accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund. In all cases we will pay compensation as detailed below. Period before departure within which a major change is notified to you or your travel agent
Compensation per person
More than 56 days Nil
43-56 days £15 29-42 days £30
15-28 days £45 0-14 days £60
Important Note: Compensation will not be payable if we are forced to cancel or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

Cancellation of confirmed booking by us
In the event of the company having to cancel the holiday on or before the date when the payment of the balance of the price becomes due you will be offered the choice of an alternative holiday of at least comparable standard if available and if this is not acceptable a full refund of all monies will be paid. In the unlikely event that we have to cancel after the date when payment of the balance of the price becomes due (always providing that the balance has been paid) , compensation will be made as detailed below. In the event that a holiday has to be cancelled for reasons of force majeure, i.e. the occasion of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, all monies paid will be refunded but it is regretted that there will be no compensation payable.
Cancellation within 56 days of departure :
43-56 days £20 29-42 days £30
15-28 days £50 00-14 days £60

Personal injury (unconnected with arrangements made by us)
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your holiday arrangements, nor part of any excursion sold through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.

Arbitration
In the case of any complaint we will do all in our power to resolve this to the satisfaction of our client. However, in the unlikely event this proves impossible the matter may (if the customer so wishes) be referred to Arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £15,000 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness, however, the Scheme can cover claims which include an element of injury or illness subject to a limit of £1,000. The rules of the Scheme provide that the application for arbitration must be made within 9 months of the scheduled date of return.

Tour Operator’s Liability
i) We accept responsibility for ensuring the holiday which you book with us is supplied as described in this brochure. If any part is not provided as promised, we will pay you appropriate compensation if this has adversely affected the enjoyment of your holiday.We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of three times the value of the original holiday cost.
ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers or sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday.We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law.
iii) In respect of carriage by air, sea and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention. (Please see ‘Conditions of Carriage’ below).

Conditions of Carriage
The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of the travel arrangements.

Brochure
This brochure observes the requirements of the Trades Descriptions Act 1968, the Misrepresentation Act 1967, the Civil Aviation Act 1971, the Unfair Contract Terms Act 1977, the Control of Misleading Advertisements Regulations 1988, the Consumer Protection Act 1987, the Package Travel, Package Holidays and Package Tour Regulations 1992, or any amendment or re-enactment thereof. The Company reserves the right to make any changes that may be necessary to the particulars within this brochure at any time after publication. Where such changes occur, these will be subject to the rights as given under the appropriate headings in these Booking Conditions concerning cancellations and alterations.

Delay at airports
All travel is by scheduled airlines, and in the event of departure delays such airlines will advise clients of these details, and in the great majority of cases will arrange extra meals and overnight accommodation as necessary (at the airline’s expense). If for any reason the airline concerned does not provide the extra meals and accommodation, we as the tour operator will make whatever arrangements we possibly can at our own expense. As we advise both on the booking form and in these conditions, you should ensure that you take out comprehensive travel insurance which includes financial compensation in most cases for delays of 12 hours or more.

Children
Child reductions of up to 50% will be granted on some holidays, provided the child is between the ages of 2 and under 12 years, and shares a twin bedded room with two adults. Infants under 2 years will be charged 10% of the air fare plus nominal charges. Further details will be provided on receipt of specific requirements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

If you have a complaint
We do our best to give you an enjoyable, trouble-free holiday but occasionally even the best laid plans can go wrong. If you have a problem during your holiday, please inform the relevant authority (e.g. hotel, tour manager etc.) immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, please follow this up in writing within 28 days of your return home, giving all relevant information. It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this simple procedure our ability to investigate may be affected.

Non-brochured hotels
Our Booking Conditions only apply to hotels featured in this brochure or specifically recommended by the Company. If you request us to book accommodation at a hotel of your choice then we will do so but only in the capacity as a booking agent. Therefore any rights you may have in connection with the supply of accommodation and facilities by the hotel will be against the hotel and not the Company.

Ashley Adams Travel (UK) Ltd., registered address Grantley House, Hascombe Road,Godalming, Surrey GU8 4AB. Registered in the UK No. 3307361 (VAT No. 242 4974 53). All holidays in this brochure are covered by the Civil Aviation Authority Travel Organisers licence ATOL No. 4795 and also ABTA Bond.

Data Protection Policy - Tour Operators
Your booking:
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring the proper security measures are in place to protect your information.We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons)

**Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy. We, your tour operator act as your data controller. You are entitled to a copy of your information held by us. If you would like to see this please contact us. (We may make a small charge for providing this to you.)